Refund Policy — Infinite Talk AI

1) General Refund Policy

Credits purchased through Infinite Talk AI are generally non-refundable once purchased and added to your account. Credits are digital goods that are immediately available for use upon purchase.

However, we understand that exceptional circumstances may arise. We may consider refund requests on a case-by-case basis for:

• Technical failures or service outages preventing you from using the service
• Duplicate charges or billing errors
• Unauthorized transactions
• Service discontinuation without providing a reasonable alternative
• Other exceptional circumstances as determined by our support team

2) How to Request a Refund

To request a refund, please contact our support team:

Refund requests should be submitted within 7 days of the original purchase date. Requests submitted after this period may still be considered but are less likely to be approved.

3) Refund Processing

If your refund request is approved:

• Refunds will be processed within 1-2 business days after approval
• Refunds will be issued to the original payment method used for the purchase
• Processing times may vary depending on your payment provider (typically 3-5 business days)
• You will receive email confirmation once the refund has been processed

Note: If a refund is approved, any credits associated with the refunded purchase will be removed from your account.

4) Non-Refundable Items

The following are generally not eligible for refunds:

• Credits that have been used or partially used
• Credits purchased more than 7 days ago
• Credits purchased through promotional offers or discounts (unless otherwise stated)
• Refunds requested due to user error (e.g., accidental purchase)
• Refunds requested after the service has been used successfully

5) Chargebacks

If you initiate a chargeback or dispute through your payment provider without first contacting our support team, we reserve the right to suspend or terminate your account. We encourage you to contact us directly at support@infinitetalkai.org to resolve any billing issues before initiating a chargeback.

6) Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated via email or through in-app notifications. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

7) Contact Us

8) Related Policies

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy.